AI Customer Feedback processing

Technologies

Google SheetsOpenAIMake

Overview

Grocery chain store, Ukraine 🇺🇦

Objectives

Automate the categorization of user feedback from different sources: Mobile app stores (Ios, Android) and websites.

Implementation

No-code automation with OpenAI decision-making (function call API)

Editable categories for AI to choose from

Make automation

Editable system prompt

Google Sheet with the processed feedback

Results

Fully automated pipeline replaced manual analysis work. Fun fact: Comparison with the human-categorized feedback showed better quality results of the AI choices

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